Access Home Lab Solutions LLP
Door No. 28/69/1,
Thrissur, Kerala 680008
What is Access
The domain name www.accesslabz.com, an internet based portal and Access Any Test, Any Lab a mobile application, is operated by Access Home lab Solutions LLP, a Limited Liability Partnership incorporated under the provisions of the Companies Act, 2013 having registered office at 28/69/1 Patturaikkal Thrissur, Kerala 680008 and PAN ABWFA6378A. The domain name and the mobile application are collectively referred to as the “Website”.
The Website is a platform that facilitates (i) diagnostic services being offered by various third party diagnostic centers (“Third Party Labs”); Third Party Lab is referred to as the “Third Party Service Providers”. Further the Website also serves as an information platform providing health and wellness related information (“Information Services”) to the Users accessing the Website (The services of the Third Party Services Providers, sale of diagnostic tests offered by the Company and the Information Services are collectively referred to as the “Services”).
the Indian Contract Act, 1872 (“Contract Act”);
the (Indian) Information Technology Act, 2000 (“IT Act”) and the rules, regulations, guidelines and clarifications framed thereunder, including the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Information) Rules, 2011, and the (Indian) Information Technology (Intermediaries Guidelines) Rules, 2011 (“IG Guidelines”);
The Indian Medical Council Act, 1956 read with the Indian Medical Council Rules, 1957;
Pharmacy Act, 1948 (“Pharmacy Act”) and
The Consumer Protection Act, 2019 and Consumer Protection (E-Commerce) Rules, 2020.
For the purposes of availing the Services and/or transacting with the Third Party Service Providers through the Website, You are required to obtain registration, in accordance with the procedure established by ACCESS in this regard. As part of the registration process, Access may collect the following personal information from You:
Address (including country and ZIP/ postal code);
Password chosen by the User;
Valid financial account information; and
Other details as You may volunteer.
A registered id can only be utilized by the person whose details have been provided and ACCESS does not permit multiple persons to share a single login/ registration id. However, a registered user, being also a parent or legal guardian of a person ‘incompetent to contract’ such as minors or persons with unsound mind, would be permitted to access and use the Website for the purposes of procuring the Services, on behalf of such persons.
Organizations, companies, and businesses may not become registered members on the Website or use the Website through individual members.
You agree and acknowledge that You would (i) create only 1 (one) account; (ii) provide accurate, truthful, current and complete information when creating Your account and in all Your dealings through the Website; (iii) maintain and promptly update Your account information; (iv) maintain the security of Your account by not sharing Your password with others and restricting access to Your account and Your computer; (v) promptly notify ACCESS if You discover or otherwise suspect any security breaches relating to the Website; and (vi) take responsibility for all the activities that occur under Your account and accept all risk of unauthorized access.
The Website uses temporary cookies to store certain data (that is not sensitive personal data or information) that is used by ACCESS for the technical administration of the Website, research and development, and for User administration. In the course of serving advertisements or optimizing services to You, ACCESS may allow authorized third parties to place or recognize a unique cookie on the Your browser. ACCESS does not store personally identifiable information in the cookies.
USE OF SERVICES AND THE WEBSITE
Booking a Home Collection -
Access services are currently available only in the cities of Thrissur, Palakkad, Kochi, Calicut within 15 km from city centers.
Please ensure that you fill in the correct details (First name, Last Name, Mobile number, Email ID and Address) as all the communication and reports are linked to the shared contact details.
Customers will receive a quotations, schedule , update information and test reports in their WhatsApp number and email address linked to the contact details
Customers will be contacted by the phlebotomist 15 minutes before he/she leaves to the customer location.
Customers will be able to track the movement of the designated Phlebotomist 30 minutes prior to the chosen time slot of collection.
Customers will have to show the reference number and a valid Govt. ID to start the process of home collection of samples.
Access home collection slots are available from 06:00 a.m. - 09:00 p.m. on all days.
The booking id for a particular booking is valid only during the prescribed date and time slot.
Customers can reschedule or cancel a booking till the time agent calls the customer 15 min before the agent leaves to customer location for home collection.
Reports will be provided digitally only via WhatsApp or Email.
Hard copy of reports will be delivered to the customer location with a report delivery fee of INR 150.
Access will ensure that reports are provided to the customer within the Turnaround Time (TAT) mentioned at the time of booking. Such TAT will be calculated from the time collected sample/s is/are dropped at your chosen Lab. In case of any delay in reporting by your chosen lab, we will try to intimate you via WhatsApp and/or Email ID provided during registration booking.
Access reserves the right of any refund at its sole discretion.
In the event of any misuse and/or abuse of the respective offer by the customer(s) Access reserves the right to deny the offer and/or cancel the relevant booking(s).
Customers can reach out to us on firstname.lastname@example.org or call us at 92 88 00 88 01 for any query.
Diagnostics Services –
Terms for use of the Diagnostic Services:
The Third Party Labs may not access the Services if the Third Party Labs are ACCESS direct competitors, except with ACCESS’s prior written consent. In addition, the Third Party Labs may not access the Services for purposes of monitoring their availability, performance or functionality, or for any other benchmarking or competitive purposes.
The Services may be subject to certain limitations, such as, limits on disk storage space, on the number of calls Third Party Labs are permitted to make against ACCESS’s application programming interface, and, other limitations dependent on the Third Party Labs plan, for example, number of SMS, or number of Users. Any such limitations are specified in the Third Party Labs’ plans. The Services provide real-time information to enable Third Party Labs to monitor such Third Party Labs’ compliance with such limitations.
Notwithstanding anything to the contrary contained herein, Third Party Labs alone shall be liable for Third Party Labs’ dealings and interaction with the Users who avail the services of the Third Party Labs or diagnostic centers contacted or managed through the Website and ACCESS shall have no liability or responsibility in this regard. ACCESS does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the information or details provided by such User, Third Party Labs or any diagnostic center or any third party through the Website. The Services should not be used for emergency appointment purposes.
Notwithstanding anything to the contrary contained herein, Third Party Labs alone shall be liable for dealings and interaction with Users contacted or managed through the Website and ACCESS shall have no liability or responsibility in this regard. ACCESS does not guarantee or make any representation with respect to the correctness, completeness or accuracy of the tests conducted and reports generated by the Third Party Labs.
Payment, Fees and Taxes:
Registration on the Website and the access to the information provided on the Website is free. ACCESS does not charge any fee for accessing, browsing and buying through the Website.
In relation to the diagnostic services being availed from the Website, Third Party Labs agree to pay all package fees, and other fees applicable to the Third Party Labs use of such Services and the Third Party Labs shall not circumvent the fee structure. The fee is dependent on the package that the Third Party Labs purchase and not on actual usage of the Services. In relation to the Users using the diagnostic Services, the Users agree to make all payments directly to ACCESS for use of the diagnostic Services from the Website. You agree and acknowledge that You shall not hold ACCESS responsible for any loss or damage caused to You during the process, due to any acts or omission on the part of the Third Party Labs’ any actions/ omissions which are beyond the control of ACCESS.
Each User / Third Party Service Provider is solely responsible for payment of all taxes, legal compliances, statutory registrations and reporting. ACCESS is in no way responsible for any of the taxes except for its own income tax.
The subscription fees for the Services, if any charged by ACCESS, could be paid online through the facility made on the Website. Third parties support and services are required to process online fee payment. ACCESS is not responsible for any loss or damage caused to User/ Third Party Service Providers during this process as these third parties are beyond the control of ACCESS. The fees could also be paid offline and be either collected personally from the User/ Third Party Service Providers
All fees are exclusive of applicable taxes.
ACCESS reserves the right to modify the fee structure by providing on the Website which shall be considered as valid and agreed communication.
Available payment methods: Internet Banking, any UPI payment gateway.All debit and credit cards. Cash on delivery for offline payments.
Applicable payment charges: No charges levied.
Security details in relation to payment methods: API integrated.
Each Covenanter undertakes that it shall not do any act or post, display, upload, modify, publish, transmit, update or share any information that -
belongs to another person and to which the such Covenanter does not have any right;
is grossly harmful, insulting or harassing on the basis of gender, blasphemous, defamatory, obscene, pornographic, paedophilic, libellous, invasive of another's privacy including bodily privacy, hateful, racially or ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise inconsistent with or contrary to the laws in force;
infringes any patent, trademark, copyright or other proprietary rights;
violates any law for the time being in force;
impersonates another person;
is harmful to child;
deceives or misleads the addressee about the origin of such messages or knowingly and intentionally communicates any information that is patently false or misleading in nature but may reasonably be perceived as a fact;
contains software viruses or any other computer code, files or programs designed to interrupt, destroy or limit the functionality of any computer resource;
is prohibited under applicable law(s) for the time being in force including Drugs Act read with the Drugs Rules, the Drugs and Magic Act, the Indian Penal Code, 1860, as amended from time to time and rules made there under;
is patently false and untrue, and is written or published in any form, with the intent to mislead or harass a person, entity or agency for financial gain or to cause any injury to any person; and
threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states, or public order or causes incitement to the commission of any cognizable offense or prevents investigation of any offense or is insulting any other nation.
You are also prohibited from:
violating or attempting to violate the integrity or security of the Website or any ACCESS Content;
transmitting any information (including job posts, messages and hyperlinks) on or through the Website that is disruptive or competitive to the provision of Services by ACCESS;
intentionally submitting on the Website any incomplete, false or inaccurate information;
making any unsolicited communications to other Covenanters;
using any engine, software, tool, agent or other device or mechanism (such as spiders, robots, avatars or intelligent agents) to navigate or search the Website;
attempting to decipher, decompile, disassemble or reverse engineer any part of the Website;
copying or duplicating in any manner any of the ACCESS Content or other information available from the Website; and
framing or hotlinking or deep linking any ACCESS Content.
The Other Parties shall not hold ACCESS responsible or liable in any way for any disclosures by ACCESS under Regulation 6 of the SPI Rules.
The Services provided by ACCESS or any of its licensors or providers or Third Party Service Providers are provided ‘as is’, as available, and without any warranties or conditions (express or implied, including the implied warranties of merchantability, accuracy, fitness for a particular purpose, title and non-infringement, arising by statute or otherwise in law or from a course of dealing or usage or trade). ACCESS does not provide or make any representations, warranties or guarantees, express or implied about the Website or the Services. ACCESS does not verify any content or information provided by the Other Parties on the Website and to the fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the ACCESS Content, Third Party Contents, representations and warranties made by the Other Parties on the Website or any loss arising out of the manner in which the Services have been rendered.
The Website may be linked to the website of third parties, affiliates and business partners. ACCESS has no control over, and not liable or responsible for content, accuracy, validity, reliability, quality of such websites or made available by/through the Website. Inclusion of any link on the Website does not imply that ACCESS endorses the linked website. Other Parties may use the links and these services at their own risk.
ACCESS shall not be responsible for the mishaps/missed services due to no service/no show from the Other Parties; ACCESS shall not be responsible for any error in any of the services being provided by the Third Party Service Providers.
Users accept and acknowledge that ACCESS does not provide any representation or give any guarantee or warranty (whether express or implied, or whether arising by virtue of a statue or otherwise in law or from a course of dealing or usage or trade) in relation to the goods/ products and services made available on its Website by Third Party Service Providers, including any guarantee or warranty that such goods/ products (i) are merchantable; (ii) fit for the purpose of which they are to be (or have been) purchased;(iii) have accurate description; (iv) do not cause any infringement; and (v) that the Third Party Service Providers have legal title over the goods/products being offered for sale by them on the Website. ACCESS also does not provide any representation or give any guarantee or warranty (whether express or implied) about the Website or any of the Services offered or services offered or provided by the Third Party Service Providers.
The Other Parties further accept and acknowledge that ACCESS does not verify any content or information provided by either the Users or the Third Party Services/ or obtained from the Users or the Third Party Service Providers, and to fullest extent permitted by applicable law(s), disclaims all liability arising out of the Other Parties’ use or reliance upon the Website, the Services, the ACCESS Content, Third Party Content, representations and warranties made by the Other Parties on the Website or any opinion or suggestion given or expressed by ACCESS or any Third Party Service Providers in relation to any Services provided by ACCESS.
ACCESS assumes no responsibility, and shall not be liable for, any damages to, or viruses that may infect Other Parties’ equipment on account of the Other Parties’ access to, use of, or browsing the Website or the downloading of any material, data, text, images, video content, or audio content from the Website. If any of the Other Party is dissatisfied with the Website, the sole remedy of such Other Party(s) is to discontinue using the Website.
The listing of Third Party Service Providers on the Website is based on numerous factors including Users comments and feedbacks. In no event shall the Protected Entities (as defined herein below) be liable or responsible for the listing order of Third Party Service Providers on the Website.
To the maximum extent permitted by applicable law(s), ACCESS, its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives, and each of their respective directors, officers or employees (“Protected Entities”), shall not be liable for any direct, indirect, special, incidental, punitive, exemplary or consequential damages, or any other damages of any kind, arising from, or directly or indirectly related to, (i) the use of, or the inability to use, the Website or the content, materials and functions related thereto; (ii) User's provision of information via the Website; even if such Protected Entity has been advised of the possibility of such damages.
In no event shall the Protected Entities be liable for, or in connection with, (i) the provision of, or failure to provide, all or any products or service by a Third Party Service Provider to any User; or (ii) any comments or feedback given by any of the Users in relation to the goods or services provided by any Third Party Service Providers; or (ii) any content posted, transmitted, exchanged or received by or on behalf of any User, Third Party Service Providers or other person on or through the Website.
The Users acknowledge that the Protected Entities merely act in the capacity of facilitators between the Other Parties by providing a platform for them to interact and transact. In no event shall the Protected Entities be held liable for any of the losses attributable to Services offered through the Website.
In no event shall the Protected Entities be liable for failure on the part of the Users or Third Party Service Providers to provide agreed services or to make himself/herself available at the appointed time, cancellation or rescheduling of appointments. In no event shall the Protected Entities be liable for any comments or feedback given by any of the Users in relation to the services provided by a Third Party Service Provider.
Modification of Website
ACCESS reserves the right to modify or discontinue, temporarily or permanently, the Website or any features or portions thereof without prior notice. Other Parties agree that ACCESS will not be liable for any modification, suspension or discontinuance of the Website or any other part thereof.
Intellectual property rights
All the intellectual property used on the Website except those which have been identified as the intellectual properties of the Other Parties shall remain the exclusive property of the Company. The Other Parties agree not to circumvent, disable or otherwise interfere with security related features of the Website or features that prevent or restrict use or copying of any materials or enforce limitations on use of the Website or the materials therein. The materials on the Website or otherwise may not be modified, copied, reproduced, distributed, republished, downloaded, displayed, sold, compiled, posted or transmitted in any form or by any means, including but not limited to, electronic, mechanical, photocopying, recording or other means.
not accessing the Website; or
closing their accounts for all of the Services that they use.
ACCESS is unable to verify or authenticate any information provided to ACCESS by Other Party(s); or
ACCESS believes, in its sole discretion, that Other Party(s) actions may cause legal liability for ACCESS (or any of its affiliates, independent contractors, service providers, consultants, licensors, agents, and representatives) or are contrary to the interests of the Website; or
ACCESS is required to do so by law; or
if Other Party(s) fail to provide (or after providing such consent, later revoke) the consents necessary or desirable for ACCESS to provide the Services to the Other Party(s); or
The provision of the Services to the Other Party(s), or to the general public, is in ACCESS’s opinion, no longer commercially viable; or
ACCESS has elected to discontinue, with or without reason, access to the Website or the Services (or any part thereof).
ACCESS may also terminate or suspend (temporarily or permanently) all or a portion of Other Party(s) account or access to the Services, with or without reason. Except as may be set forth in any of the terms applicable to a particular Service, termination of Other Party(s) account may include: (i) removal of access to all offerings within the Website or with respect to the Services; and (ii) barring Other Party(s) from further use or access of the Website or of any of the Services.
Once terminated or suspended (temporarily or permanently), Other Party(s) may not continue to use the Website under the same account, a different account or re-register under a new account.
The right to terminate/ suspend the account is in addition to, and without prejudice to, ACCESS’s right to initiate action against the Other Party(s), in accordance with applicable law.
Governing Law and Dispute Resolution
Even after termination, certain obligations mentioned under Covenants, Liability, Indemnity, Intellectual Property, Dispute Resolution will continue and survive termination.